Following the latest government announcement, as we move into a third national lockdown, we would like to reiterate our current operating procedures and the safety measures we have in place.
The safety of our staff, customers, and suppliers is our top priority, which is why we have put the following safe course of action in place to limit our contact with customers and adhere to the government guidelines.
DW’s COVID-19 Safe Operating Procedures
- All showrooms are now CLOSED to the public until further notice.
- We have full COVID safe procedures in place and all of our departments are working as normal. We are still conducting face to face appointments and we want to reassure customers that we are working in the safest manner possible. If, however, you would be more comfortable with a virtual appointment, that is something we are happy to organise.
- We are still able to answer enquiries and provide quotes via phone and our website.
- Installations can continue as long as government guidelines are adhered to. Thorough risk assessments and procedure training for all office staff and installers on how to safely work in people’s homes, and in the workplace, have been carried out.
- We are taking careful steps towards being able to safely carry out installation work on people’s homes. When undertaking installation work, we will be strictly adhering to government guidance on safe working practices.
- Contact with customers will still be kept to an absolute minimum.
As we all adjust to the ‘new normal’ once again, we remain dedicated to helping the West Midlands community and we will make sure that no-one is forgotten. No face to face contact is needed, but we can still give you a quote via phone or email, carry out surveys, and conduct installations.
You can view the full official details on the latest lockdown restrictions click here.
View the official ‘Working safely during COVID-19 in other people’s homes’ guidance here
View The Glass & Glazing Federation – Safe Guide for Home Owners here
Ready to assist you with your next home improvement project
Please call us on 01902 661779 for a remote quote.
We are open:
9-5 Monday to Friday
We are available to help:
Call us: 01902 661 779
Email us: email@example.com
Visit our website: www.dwwindows.co.uk
To experience a virtual tour of our showrooms, find us on Facebook.
Many thanks for your patience
Myself, Claire, and our senior management team would like to thank all of our customers for remaining loyal to us during these uncertain times.