Book Appointment Customer Service & Sales 0800 999 0909 or 01902 661 779 | Stourbridge | headoffice@dwwindows.co.uk |   Opening hours: Weekdays 9-5, Saturday 9-4. Thursday open until 7
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Our complaints policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 0800 9990 909, or write to us at 8 Meadow Lane, Coseley, West Midlands, WV14 9NQ, or email us at headoffice@dwwindows.co.uk and we aim to respond within 30 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.

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Serving Wolverhampton and the West Midlands

Wherever you live in the West Midlands, our range of windows, doors and home improvements will help to transform your property, whether traditional or contemporary.

For over a decade we have been serving locations including Wolverhampton, Walsall, Stourbridge, Birmingham, Dudley, Telford, Kidderminster, West Bromwich, Bridgnorth and further afield. Whether you want to add a touch of style to your home, or enhance its security and energy efficiency, DW Windows are glazing specialists that you can rely on.

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Double Glazing Installer in the Guild of Master Craftsmen
FENSA registered double glazing installer
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Which Trusted Double Glazing Installer
Plastics Window Federation Membership
Chas Accredited Double Glazing Installer
Liniar
Origin doors and windows
Residence 9 collection
Warmcore
Yale
Liniar Installer