Lawful basis for GDPR processing:
DW Windows Ltd holds information about customers to enable us to conduct our business. DW Windows Ltd process this data lawfully under GDPR, on a contract basis, to supply goods or services that our customers have requested.
As part of this contact, we may hold a minimal amount of personal data which may include customers name, address, phone number and email.
DW Windows Ltd is committed to ensuring that your personal privacy is protected in accordance with the law and we take your privacy and your rights very seriously.
The Data Controller:
DW Windows Ltd is the data controller, based at 8, Meadow Lane, Coseley, WV14 9NQ, (telephone 01902 661779). Claire Walters has the responsibility for ensuring that your data is protected and your rights as an individual are respected. Any queries please contact us.
Sharing your personal data:
Your data will be disclosed to employees of DW Windows Ltd to fulfil our contact for goods and services. We may also share your information with third parties as part of your contract requirements, for the process of credit applications, warranty registration, installation or repair works (e.g. FENSA) or as part of a legal obligation (e.g. money laundering).
How long do we hold your personal data?
Your data will be held for as long as a customer is active and for 10m years afterwards due to our company guarantee procedures.
Where a customer or prospective customer has provided specific consent, DW Windows Ltd may, from time to time, provide these customers, information with regards to special offers, newsletters and promotional material.
Employee data is processed under contract as part of an employee’s terms of employment and legitimate interest. DW Windows Ltd may also collect personal data as part of our recruitment process. The information is processed on a consent basis.
Information Collected on our website:
We collect personal information from visitors to this website, using enquiry forms and every time you email us your details. Other than this, we do not store or capture personal information but simply log your IP address (this is the technical standard which ensures messages get from one host to another and that the messages are understood) which is automatically recognised by the web server.
We process personal information collected via this website for the purposes of: –
- Identifying potential customers
- Dealing with your requests and enquiries
- Providing you with information about products and services offered by DW Windows Ltd
We do not sell personal information collected by this site or use your personal information for any other purposes than those stated above.
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this web site and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.
We endeavour to take all reasonable steps to protect your personal information. All the data collected by us is stored on a secure server. The secure server software encrypts all information you input before it is sent to us.
Cookies may be used by us to provide you with customised information from our web site. A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our web site. Cookies may also allow us to make our web site more user friendly by, for example, allowing us to save your password so that you do not have to re-enter it every time to visit our web site.
We are authorised and regulated by the Financial Conduct Authority FRN (694960). We act as a credit broker not a lender and offer finance from one lender. DW Windows Ltd is a trading name of DW Windows Ltd.
T: 01902 661779
We may share your personal information with fraud prevention agencies. If false or inaccurate information is provided and fraud is identified, details of this fraud will be passed to those agencies to prevent fraud and money laundering.
We may ask you to provide physical evidence of identity verification as a lender will search the files of credit reference agencies which will keep a record of their search, whether or not your application for a loan proceeds. This is not seen by us or shared with any other 3rd parties unless written consent is received from you.
How we manage Special Category Data
In the unlikely event of us receiving Special Category Data as defined in GDPR https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/special-category-data/ DW Windows Ltd will inform you of the receipt of this information to discuss the deletion of this data.
Personal Data and your rights
If we collect any personal data from you, you have the right to receive/amend/delete information about the personal data we hold about you. DW Windows Ltd do not charge a fee for this unless we believe the request is excessive or unfounded. If we refuse a request we will tell the individual why and that they have the right to complain to the supervisory authority and to judicial remedy. DW Windows Ltd will do this without undue delay and at the latest within 1-month.
If at any time you no longer wish to receive any of our e-bulletins, newsletters or other information for which you have subscribed our partner retailer process, then please contact us so that we can remove your relevant details.